Frequently Asked Questions
1. How do I get started with requesting a MSA allocation?
Answer: Once we have received the following records, we can start the file review:
- Initial treatment report at time of injury.
- Last three years of medical records.
- Operative reports that are not contained in the last three years of records.
- Last two years of medical billing summary (payout screens) for treatment, transportation, medication, durable medical treatment, attendant care, facility care.
- A pharmacy summary for the last 12 months obtained where the claimant purchases his/her prescriptions.
2. How can I expedite the turn around time for the MSA allocation?
Answer: By your providing the signed release of information forms with the medical records, you enable us to proceed quickly with sending a questionnaire (MPQ) to the treating provider for his future treatment recommendations. Once his response is received, we can complete the allocation.
3. How long does it take to complete a MSA allocation?
Answer: If you have a deadline, please advise us on the intake form.
We can complete a retrospective review within 14 days from receipt of the necessary records.
If you request a MSA allocation that includes treating provider recommendations, the time frame for completion is dependent upon the receipt of the response from the physician. Copies of the provider questionnaire (MPQ) are sent to all case parties simultaneously with the mail out to the physician.
Your assistance in expediting the completion and return of the questionnaire will greatly shorten the length of time it takes to complete a MSA allocation.
4. Can I check on the status of my case on this Web Site?
Answer: Yes. Follow the link to the Online Case Status Report and type in the last 4 digits of the claimant's Social Security Number to see a check list of what has been done concerning your case.
You are also encouraged to email Beverly Manley with any questions.
Suggestions for this Web Site are also welcome.